Troubleshooting Miranda Gaudet Troubleshooting Miranda Gaudet

What SREs Actually Do (And What Everyone Gets Wrong)

Everyone loves to guess what SREs do—but most of them get it wrong. It’s not just about “keeping things up.” It’s about smarter observability, killing off useless toil, and reducing the chaos that wakes teams up at 3am. We wrote this piece to clear up the myths and share what modern SRE work actually looks like—messy, valuable, and mission-critical.

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